Monday, July 19 | Tuesday, July 20
| 5:30am – 7:30am | Early Morning Workout |
| 8:00am – 9:00am | Breakfast |
| 9:00am – 10:15am | General Session: Cyberobics and Gold’s Gym Home CYBEROBICS live – The 360° GroupX-Experience: Learn all about the innovative 360° GroupX concept of the RSG Group. Experience live-stream classes in real-time with the best trainers and a fantastic visual, light and sound show that you will never get enough of! For every fitness goal and level – wherever and whenever you want: Live in the clubs or mobile on all devices with the CYBEROBICS App. What you learn in this session: All about the idea and the history of CYBEROBICSlive, How the GroupX-concept works: Trainers, Categories, Classes, Levels, Experience, How you can integrate CYBEROBICS in your clubs and offer it to your members, All about the CYBEROBICS App and how your members can join the classes everywhere an anytime GOLD’S GYM HOME: The Gold’s Gym legend comes home! Gold’s Gym HOME stands for the new dimension of fitness & bodybuilding at home. In a changing fitness landscape we will use the opportunity to conquer new markets and take conventional training at home to a completely new level. |
| 10:15am – 11:00am | General Session: HERO Product Demo LIVE DEMO: Personal Training of the future with Hero Workout. Get a sneak peak of the future of personal training. Hero Workout set out to change the world of personal training forever – enabling anybody to get where they want to go – with the guidance of a real personal trainer always at their side. Experience the technology of Hero Workout live on stage and learn how: All of your members can get access to personal training, Your PTs can multiply themselves and provide a new digital experience for customers, Create new revenue streams for your gym. Speakers: Mike Hufbauer, Thorsten Kruse |
| 11:00am – 12:00pm | General Session: Industry Trends 2021 This presentation is perfect for all Gold’s Gym owners, managers or department heads. Sal will take a deep dive into the industry trends in 2021 and show how each facility can react and thrive in today’s competitive environments. The key topics discussed will be, the state of the competition (big box and boutique), consumer behavior, how to master the club refresh with design elements, how retail trends are affecting our business, technology in fitness and how to think beyond your four walls. Speakers: Sal Pellegrino |
| 12:00pm – 1:00pm | Lunch |
| 1:00pm – 2:00pm | General Session: Keynote Improvise. Adapt. Overcome. As someone who chased adventure wherever he could, Paul drew on everything his eventful life has taught him. Speaking candidly and humorously about overcoming the adversity we face in life. Embracing change instead of fighting it and turning fears int greatest strengths. Paul motivates and inspires everyone he meets to fulfill their potential. Speakers: Paul de Gelder |
| 2:00pm – 2:30pm | General Session: Using Medallia for Results Not only can the Medallia platform help you transform the member experience, it can also help you increase your bottom line. In this session, we will show you real life examples that present revenue generating opportunities along with some tactics of how to effectively manage and execute your Customer Experience (CX) strategy. This session is geared towards those that are currently on the Medallia Platform. Speakers: Kristen Wheeler, Kelly Cortinas |
| 2:30pm – 3:00pm | General Session: Strength in Numbers- Success Metrics Sharing the overall results of the new operational model we have adopted in our company owned gyms to provide consistency, maximize profitability, and improve overall team member/member experience. Speakers: Colin Thomas, Danny Waggoner |
| 3:00pm – 3:15pm | Break |
| 3:15pm – 3:45pm | General Session: Getting Back to Group This session will provide insight into how group fitness operations have been adapted to align with our new business model and rapidly changing market conditions. We will share how we are improving utilization, provide noteworthy trends from our company clubs and updates on recent innovations. The fundamental drivers of a successful group fitness operation remain unchanged, however how we measure success, evaluate performance, and identify opportunities become even more critical given the current member dynamics. Speakers: Erin Gregory |
| 3:45pm – 4:15pm | General Session: Team Member Engagement What you will learn from this talk. You will learn ways to get to know your staff and help them excel. You will also learn ways to handle difficult situations you may be having with your staff. We will cover everything from interview questions to how to know when to let someone go. Mostly the talk will focus on ways to get the best performance out of your staff. Speakers: Dave Kenyon |
| 4:15pm – 5:00pm | Closing: Recap Day 3 Speakers: Colin Thomas, Sebastian Schoepe, Jörg Fockenberg, Rainer Schaller |
| 6:00pm – 9:00pm | Awards Night Join us for a night full of entertainment in celebrating the achievements and accomplishments of our Gold’s Gym global family. Plus, savor in a wide selection of buffet stations with an array of delectable menu selections. |